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Terms of Use

Last Updated: June 3, 2026

Agreement to Terms

By accessing and using the frosty-nail website and services, you agree to be bound by these Terms of Use. If you do not agree to these terms, please do not use our website or services.

Services Description

frosty-nail provides culinary education services including cooking classes, workshops, private coaching, and related educational programs (collectively, "Services"). These terms govern your use of our website and participation in our programs.

Eligibility

You must be at least 18 years of age to enroll in our programs. By enrolling, you represent that you meet this age requirement and have the legal capacity to enter into this agreement.

Enrollment and Payment

Enrollment Process

Enrollment in our programs is subject to availability. Submitting an enrollment form does not guarantee acceptance. We reserve the right to refuse enrollment at our discretion.

Pricing

All prices are listed in British Pounds (£) and include VAT where applicable. Prices are subject to change, but any price increase will not affect enrollments already confirmed.

Payment Terms

Payment is required within 7 days of enrollment confirmation unless alternative arrangements have been made. Failure to complete payment may result in cancellation of your enrollment.

Refund Policy

  • Full refund if cancelled more than 14 days before program start date
  • 50% refund if cancelled 7-14 days before program start date
  • No refund if cancelled less than 7 days before program start date
  • No refund after program has commenced

Refunds are processed within 14 business days of approval.

Program Participation

Attendance

Students are expected to attend all scheduled sessions. If you cannot attend a session, you may access the recording (where available). Missed sessions do not entitle you to a refund or credit.

Code of Conduct

Participants must:

  • Treat instructors and fellow students with respect
  • Arrive prepared with required materials
  • Follow safety guidelines in all practical sessions
  • Not disrupt sessions or engage in inappropriate behavior

We reserve the right to remove any participant who violates our code of conduct, without refund.

Health and Safety

Participants must disclose any food allergies, dietary restrictions, or physical limitations that may affect their participation. You participate in hands-on cooking activities at your own risk and agree to follow all safety instructions provided.

Intellectual Property

Our Content

All content provided through our programs, including recipes, techniques, videos, materials, and documentation, is protected by copyright and remains the property of frosty-nail. This content is licensed to enrolled students for personal, non-commercial use only.

Prohibited Uses

You may not:

  • Reproduce or distribute our materials without written permission
  • Use our content for commercial purposes
  • Share login credentials or course access with non-enrolled individuals
  • Record or screenshot sessions without permission

Website Use

Permitted Use

You may use our website for lawful purposes related to learning about and enrolling in our services.

Prohibited Activities

You may not:

  • Attempt to gain unauthorized access to any part of the website
  • Interfere with the proper functioning of the website
  • Use automated systems to access the website
  • Collect information about other users
  • Transmit viruses or malicious code

Privacy and Data Protection

Your use of our services is also governed by our Privacy Policy and GDPR Compliance Statement, which are incorporated into these terms by reference.

Communications

By enrolling in our programs, you consent to receive communications from us via email regarding your enrollment, program updates, and related information. You may opt out of marketing communications at any time while continuing to receive essential program-related messages.

Modifications to Programs

We reserve the right to:

  • Modify program content, schedule, or format as necessary
  • Substitute instructors if required
  • Cancel programs due to insufficient enrollment or unforeseen circumstances

In the event of program cancellation by us, you will receive a full refund or the option to transfer to another program.

Limitation of Liability

To the fullest extent permitted by law:

  • We provide our services "as is" without warranties of any kind
  • We are not liable for any indirect, incidental, or consequential damages
  • Our total liability shall not exceed the amount you paid for the specific program
  • We are not responsible for technical issues, internet connectivity problems, or issues with third-party platforms

Indemnification

You agree to indemnify and hold harmless frosty-nail, its instructors, and affiliates from any claims, damages, or expenses arising from your violation of these terms or misuse of our services.

Disclaimers

Our culinary education programs are designed for personal enrichment and skill development. We make no guarantees regarding specific outcomes, career advancement, or professional certification. Results depend on individual effort and application.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

Governing Law

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution

If you have a complaint or dispute, please contact us first at [email protected]. We will make reasonable efforts to resolve the issue informally. If a resolution cannot be reached, you may pursue legal remedies under applicable law.

Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms of Use, together with our Privacy Policy and GDPR Compliance Statement, constitute the entire agreement between you and frosty-nail regarding use of our services.

Changes to Terms

We may modify these terms at any time. Material changes will be communicated via email or website notice. Continued use of our services after changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Use:

frosty-nail
42 Culinary Lane
London, E1 6AN
United Kingdom
Email: [email protected]

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